Features
Communication
The ability to communicate with all of your staff or pick certain subsets of users is a must-have for any business. Our communication tools make it simple to share information via easy-to-make groups or with individual staff members.
We make sure that no important communications are missed when we use the communication tools together with Virtual PA.
Identified Industry Issues
Without Inform People’s tools, work communication can be unwieldy; with emails and chat apps that require active and time consuming maintenance.
Mailing lists can change quickly with new starters, leavers and role changes. To make sure information only goes to the correct active employees the standard approach needs concentrated effort.
Multimedia communication can be difficult too and there is rarely easy tracking for who has read what or watched certain videos and then collecting feedback requires additional effort.
Inform People’s Solutions
The VPA, your Virtual Personal Assistant, is a task manager and communication tool.
It allows you to keep communication in house, locked down, specific, accessible, relevant, and agile.
Using Inform People’s established permission structure (based on job roles, locations and user attributes,) and a mix of modules, you can host all internal communications in one place.
Let’s get technical for a moment
There are a number of modules specific to communication; either for the whole organisation or to specific groups of people or individuals.
Let’s look at them and what they can achieve:
Via the User Directory, you can find a colleague (for example your manager) and send them a one-to-one message that will appear as a notification on their VPA, and if they have the App then a push notification too. They are simple text-only messages.
Similar to DMs, some modules, such as Events, have built in messaging linked to actions taken within the module – such as application notifications or reminders of upcoming events.
The Virtual PA, as well as being easy to access from any web browser, can also be accessed through our Apple and Android app.
The app also allows for push notifications that can be set to your preferences.
Taking items uploaded in the Knowledge Base and bundling them together into a Knowledge Share allows business communication sent to specific groups of employees. Add questions to confirm understanding and get automatic read receipts in reporting.
All can be used as a form of communication – for education or training purposes or for collecting feedback in a survey.
With a single page for all content (especially helpful for any mobile device access) that incorporates text, images and video, and an optional quiz/survey to follow. These work as a straightforward Learning Management System for any compliance and training but with the choice of types they can also be a way to share information such as company policy.
We can even add a custom banner across the whole platform for urgent messages or quick links to introduction videos.
Say goodbye to mass emails
People don’t want to be bombarded with emails. Inform People’s communication method solves the issue of sluggish and distracting email communication. While using email, it’s simple for critical documents to go missing, people to be slow to respond, and issues to occur when lower-level management is unable to keep track of things.
If you want information from other employees or several people at once, email is inefficient. Mailing lists get clogged and piled up, and bounce-backs are a common occurrence as a result of personnel who have departed the firm but not the mailing list.
When you want to exchange files and other attachments, things get more complicated. It frequently means loading another program with restrictions on how much data you can send to a different person. There are numerous challenges to overcome in this situation.
You may just streamline the whole procedure by making use of our Communication modules.
What you get with Knowledge Share
- No attachment limit
- Share with custom groups filtered by job title, training level, and other characteristics
- Add questions or simple polls to get staff feedback
- Automatic reporting and read receipts in manager reporting
- Option to automatically share information with people when they reach the requirements
- Ability to create knowledge packs to send to specific users
Make onboarding simple
There is no need to link personal email accounts when using Communication and Messaging on Inform People. Create new work accounts for newcomers, and let the Virtual PA tool handle it for you.
You may send newsletters, policy updates, welcome packs, and much more.
You get:
- Delay access based on start date
- Limit availability for seasonal workers
- Remains on Virtual PA until complete
- Historic access via Profile
- Automated reporting to see who has viewed the Shares
No more filing cabinets packed with paper forms
The two-way communication of handing over and receiving forms to gather personal data, either as a new starter or later in an established role, is a form of communication that can be overlooked for improvements.
With Collections you can standardise and digitise all paper data collections or replace an outdated online version.
Digitising your paper information collection reduces the headache of reading handwriting, fitting things into tiny boxes and adds the bonus of uploading evidence files like photographs.
Streamline actions, remove processing because everything is only typed once, and see all data at a glance in your reports.
Who Gets What?!
Inform People works hard with you to define your permissions structure at the outset and adjust it over time as you grow and develop as a company.
Initially, permission profiles take a person’s job title and location and then automatically apply permissions based on this.
This goes for communications too – depending on your permissions profile, you will have access to different module content.
With additional attributes within Profiles, you could even have your people opt into topics of interest or related to other aspects of their qualifications.
With our approach of ‘software as a service’, we can ensure that everyone gets access to exactly the right information for their role and responsibilities. Keeping information flowing and oversight and insights at a click.
